Beograd · Svaki dan

Kiki — brza dostava
po gradu

Kurir je udaljen jedan dodir.
Preuzmite aplikaciju i poručite dostavu.

• App Store
• Google Play

• SR

Belgrade · Every day

Kiki — fast city delivery

A courier is just a tap away.
Get the app and order your delivery.

• App Store
• Google Play

• App Store
• Google Play

• Instagram

• Terms of Service
• Privacy Policy
• Prohibited Items
• Courier Agreement

© Kiki 2026

Uslovi korišćenjaKIKI DROP DOO
IVE ANDRIĆA 20, 26101 Pančevo, Srbija
PIB: 115780627
MB: 223151961. Opšte odredbeOvi Uslovi korišćenja („Uslovi“) uređuju korišćenje servisa Kiki („Servis“) i odnose između KIKI DROP DOO („Kompanija“) i korisnika Servisa („Korisnik“).Servis obuhvata aplikaciju i druge digitalne usluge Kompanije koje omogućavaju organizaciju dostave između Korisnika i Kurira.Korisnik je fizičko ili pravno lice koje koristi Servis.
Pošiljalac je Korisnik koji kreira Porudžbinu.
Primalac je lice navedeno za prijem Pošiljke.
Kurir je izvršilac koji obavlja dostavu.
Porudžbina je zahtev za dostavu kreiran putem Servisa.
Pošiljka je predmet ili predmeti namenjeni za dostavu.Korišćenjem Servisa Korisnik potvrđuje da prihvata ove Uslove. Ako se sa njima ne slaže, dužan je da prestane da koristi Servis.Kompanija može menjati ove Uslove. O bitnim izmenama Korisnici će biti obavešteni putem Servisa i/ili elektronske pošte najmanje 14 dana pre njihovog stupanja na snagu.2. Registracija i nalogServis mogu koristiti fizička lica starija od 18 godina i pravna lica preko svojih ovlašćenih predstavnika.Korisnik je dužan da prilikom registracije i kreiranja Porudžbine navede tačne i potpune podatke.Korisnik je odgovoran za bezbednost svog naloga i dužan je da bez odlaganja prijavi svaku sumnju na neovlašćen pristup.Korisnik može obrisati svoj nalog u bilo kom trenutku. Brisanje naloga ne utiče na obaveze nastale pre brisanja.3. Porudžbina i dostavaPorudžbina se kreira putem Servisa i može sadržati podatke o mestu preuzimanja i dostave, Primaocu, Pošiljci, vremenu preuzimanja i načinu plaćanja.Dostava je dostupna samo u okviru zone koju Kompanija određuje u Servisu.Cena se automatski obračunava prema važećim tarifama prikazanim u Servisu u trenutku kreiranja Porudžbine. U cenu je uračunat PDV, kada je primenljivo.Potvrdom Porudžbine Korisnik prihvata cenu, navedene podatke i uslove dostave.Kompanija organizuje pronalaženje Kurira, ali ne garantuje konkretnog Kurira, način prevoza niti tačno vreme njegovog dolaska. Ako Kurir ne može biti obezbeđen u razumnom roku, Porudžbina može biti otkazana uz povraćaj uplaćenih sredstava, kada je primenljivo.Pošiljalac je dužan da:* bude prisutan prilikom preuzimanja;
* obezbedi odgovarajuće pakovanje Pošiljke;
* navede tačne podatke i uputstva potrebna za dostavu.Primalac je dužan da prilikom prijema proveri stanje Pošiljke i ambalaže. Reklamacije zbog vidljivog oštećenja treba prijaviti prilikom prijema.Ako Primalac nije dostupan ili odbije prijem, Pošiljka se može vratiti Pošiljaocu uz dodatnu naknadu prema važećim tarifama. Ako povrat nije moguć, Pošiljka se može čuvati do 3 dana, nakon čega može biti uništena o trošku Pošiljaoca.4. Plaćanje i povraćaj sredstavaPlaćanje se može izvršiti gotovinom ili platnom karticom, u zavisnosti od opcija dostupnih u Servisu.Kod plaćanja karticom naplata se vrši prilikom potvrde Porudžbine.Povraćaj sredstava može se izvršiti kada:* Porudžbina bude otkazana pre dodeljivanja Kurira;
* Porudžbina ne bude izvršena krivicom Kompanije;
* drugi slučajevi predviđeni ovim Uslovima.Kod otkazivanja nakon dodeljivanja Kurira mogu se primeniti penali iz odeljka 7.Povraćaj kod kartičnog plaćanja vrši se istim načinom plaćanja, u roku do 14 radnih dana.5. Obaveze KorisnikaPošiljalac odgovara za pravilno pakovanje Pošiljke i tačnost svih podataka navedenih u Porudžbini.Lomljive Pošiljke moraju biti odgovarajuće zaštićene i označene kao „LOMLJIVO“ („FRAGILE“).Korisnik garantuje da Pošiljka ne sadrži zabranjene predmete i da korišćenjem Servisa ne krši zakonodavstvo Republike Srbije niti prava trećih lica.Za Pošiljke čija je vrednost veća od 100 EUR u RSD protivvrednosti, Korisnik je dužan da prijavi vrednost prilikom kreiranja Porudžbine.Bez prijavljene vrednosti, odgovornost je ograničena na 100 EUR u RSD protivvrednosti, u skladu sa odeljkom 8.6. Zabranjeni predmetiZabranjeno je slanje:* oružja, municije i njihovih delova;
* eksplozivnih, zapaljivih, toksičnih, korozivnih i radioaktivnih materija;
* narkotičkih i psihotropnih supstanci;
* falsifikovane robe i ukradene imovine;
* živih životinja;
* gotovine, hartija od vrednosti i bankarskih kartica;
* plemenitih metala i nakita;
* originalnih ličnih dokumenata i drugih posebno zaštićenih originalnih dokumenata;
* drugih predmeta čije je slanje zabranjeno zakonom.Alkohol, duvanski i nikotinski proizvodi, lekovi na recept i kvarljivi proizvodi bez odgovarajuće ambalaže mogu se slati samo uz prethodno odobrenje korisničke podrške.Ograničenja se mogu primenjivati i na Pošiljke vrednije od 300 EUR, teže od 10 kg ili veće od standardne kurirske torbe 40×40×30 cm.Kompanija ili Kurir imaju pravo da odbiju takvu Pošiljku. Ako se zabranjeni predmet otkrije nakon preuzimanja, Pošiljka može biti vraćena o trošku Pošiljaoca. O nezakonitim predmetima Kompanija može obavestiti nadležne organe.7. OtkazivanjePošiljalac može otkazati Porudžbinu kroz Servis:* pre dodeljivanja Kurira — bez penala;
* nakon dodeljivanja Kurira, a pre njegovog polaska — penal 30%;
* nakon polaska Kurira na mesto preuzimanja — penal 50%;
* nakon preuzimanja Pošiljke — samo preko korisničke podrške, uz plaćanje pune cene dostave i povratne dostave.Kompanija može otkazati Porudžbinu zbog nemogućnosti pronalaženja Kurira, zabranjenog sadržaja, netačnih podataka, tehničkih problema ili drugih okolnosti koje sprečavaju izvršenje. Ako za otkazivanje nije odgovoran Korisnik, uplaćena sredstva se vraćaju u punom iznosu.8. OdgovornostKada je Kompanija odgovorna prema važećem zakonu, odgovornost za jednu Pošiljku ograničena je na:* 100 EUR u RSD protivvrednosti bez prijavljene vrednosti;
* prijavljenu vrednost, ali najviše 300 EUR u RSD protivvrednosti, kada je vrednost prijavljena.Naknada se odnosi samo na direktnu štetu i tržišnu vrednost Pošiljke.Kompanija ne odgovara za štetu nastalu zbog neodgovarajućeg pakovanja, netačnih podataka, zabranjenih predmeta, neprijavljene vrednosti, odsustva ili odbijanja Primaoca, više sile, postupanja trećih lica ili drugih okolnosti van razumne kontrole Kompanije.Kompanija ne garantuje tačno vreme dostave. Kašnjenja izazvana saobraćajem, vremenskim uslovima, postupanjima trećih lica, netačnom adresom ili drugim okolnostima van kontrole Kompanije ne predstavljaju osnov za odgovornost zbog kašnjenja.9. ReklamacijeReklamacija zbog gubitka, oštećenja ili drugog problema sa dostavom podnosi se u roku od 7 kalendarskih dana od dostave ili predviđenog datuma dostave.Reklamacija se može podneti putem korisničke podrške u Servisu ili na [email protected].Uz reklamaciju treba navesti broj Porudžbine, opis problema i, kada je potrebno, fotografije i dokumente koji potvrđuju vrednost Pošiljke.Kompanija razmatra potpunu reklamaciju u roku od 14 radnih dana.10. Lični podaciObrada ličnih podataka vrši se u skladu sa Politikom privatnosti Kompanije.Korišćenjem Servisa Korisnik potvrđuje da je upoznat sa Politikom privatnosti.11. Intelektualna svojinaSoftver, dizajn, tekstovi, slike, logotipi, žigovi i drugi sadržaj Servisa pripadaju Kompaniji ili se koriste na osnovu odgovarajućih prava.Korisniku se daje ograničeno i neprenosivo pravo korišćenja Servisa u skladu sa njegovom namenom. Svako drugo korišćenje zahteva prethodnu saglasnost Kompanije.12. Završne odredbeNa ove Uslove primenjuje se pravo Republike Srbije.Strane će nastojati da sporove reše mirnim putem, a ukoliko to nije moguće, spor se može rešavati pred nadležnim sudom u skladu sa važećim zakonodavstvom Republike Srbije.KIKI DROP DOO
IVE ANDRIĆA 20, 26101 Pančevo, Srbija
PIB: 115780627
MB: 22315196

Politika privatnostiKIKI DROP DOO
IVE ANDRIĆA 20, 26101 Pančevo, Srbija
PIB: 115780627
MB: 22315196
E-mail: [email protected]1. Opšte odredbeOva Politika privatnosti („Politika“) objašnjava koje lične podatke KIKI DROP DOO („Kompanija“) prikuplja i obrađuje prilikom korišćenja Kiki aplikacije, veb-sajta i drugih usluga („Servis“).Obrada ličnih podataka vrši se u skladu sa važećim zakonodavstvom Republike Srbije, uključujući Zakon o zaštiti podataka o ličnosti (ZZPL), kao i GDPR, kada je primenljiv.Korišćenjem Servisa i prihvatanjem ove Politike, Korisnik potvrđuje da je upoznat sa načinom obrade svojih podataka.2. Koje podatke prikupljamoU zavisnosti od načina korišćenja Servisa, možemo prikupljati:Podatke o nalogu* ime i prezime ili naziv pravnog lica;
* broj telefona;
* e-mail adresu;
* podatke o kompaniji, kada je primenljivo.Podatke o Porudžbinama* adresu preuzimanja i dostave;
* ime i kontakt Primaoca;
* opis, težinu i kategoriju Pošiljke;
* deklarisanu vrednost Pošiljke, kada je primenljivo;
* uputstva za Kurira.Podatke o plaćanjuKod kartičnog plaćanja podatke o kartici obrađuje provajder platnih usluga. Kompanija ne čuva potpune podatke o platnoj kartici.Tehničke podatke* IP adresu;
* podatke o uređaju i operativnom sistemu;
* verziju aplikacije;
* podatke o korišćenju Servisa i tehničkim greškama;
* push-token za slanje obaveštenja.Podatke o lokacijiUz dozvolu Korisnika, Servis može koristiti geolokaciju radi određivanja trenutne lokacije, predloga adrese i obračuna udaljenosti i cene dostave. Dozvola se može opozvati u podešavanjima uređaja.Komunikaciju sa podrškomČuvamo komunikaciju sa korisničkom podrškom radi pružanja usluge, rešavanja problema i sporova.3. Zašto obrađujemo podatkeLične podatke obrađujemo radi:* registracije i upravljanja korisničkim nalogom;
* obrade i izvršenja Porudžbina;
* organizacije dostave i komunikacije sa Korisnikom i Kuririma;
* obrade plaćanja i finansijskog evidentiranja;
* korisničke podrške i rešavanja reklamacija;
* ispunjavanja zakonskih i poreskih obaveza;
* zaštite Servisa od prevara i zloupotreba;
* unapređenja i analize rada Servisa;
* slanja marketinških poruka, kada je Korisnik dao saglasnost.Pravni osnov za obradu može biti izvršenje ugovora, ispunjenje zakonske obaveze, legitimni interes Kompanije ili saglasnost Korisnika, u zavisnosti od svrhe obrade.Saglasnost se može opozvati u bilo kom trenutku.4. Sa kim delimo podatkePodaci se mogu proslediti samo kada je to potrebno za pružanje usluge, ispunjavanje zakonskih obaveza ili zaštitu legitimnih interesa.Kuriri dobijaju podatke potrebne za izvršenje konkretne Porudžbine, uključujući podatke o preuzimanju, dostavi, Pošiljaocu, Primaocu i Pošiljci.Platni provajderi obrađuju podatke potrebne za izvršenje kartičnih plaćanja.Tehnološki provajderi mogu obrađivati podatke radi hostinga, autentifikacije, analitike, kartografskih usluga, slanja e-mailova, SMS poruka i push obaveštenja.Državni organi mogu dobiti podatke kada je to zahtevano zakonom ili odlukom nadležnog organa.Deo podataka može biti obrađivan ili čuvan van Republike Srbije i Evropske unije. U takvim slučajevima primenjuju se odgovarajući mehanizmi zaštite predviđeni važećim propisima.5. Čuvanje podatakaPodaci se čuvaju samo onoliko dugo koliko je potrebno za svrhe za koje su prikupljeni ili koliko je potrebno radi ispunjavanja zakonskih obaveza.Podaci naloga čuvaju se dok je nalog aktivan, a nakon njegovog brisanja mogu biti anonimizovani.Podaci o Porudžbinama i finansijska dokumentacija mogu se čuvati do 10 godina kada to zahtevaju poreski i računovodstveni propisi.Komunikacija sa korisničkom podrškom čuva se do 3 godine, a tehnički podaci u skladu sa potrebama bezbednosti i funkcionisanja Servisa.6. Prava KorisnikaU skladu sa važećim propisima, Korisnik ima pravo da:* dobije informacije o obradi svojih podataka;
* zatraži pristup svojim podacima;
* zatraži ispravku netačnih ili nepotpunih podataka;
* zatraži brisanje podataka kada za to postoje zakonski uslovi;
* zatraži ograničenje obrade;
* zatraži prenosivost podataka, kada je primenljivo;
* uloži prigovor na određene vrste obrade, uključujući direktni marketing;
* opozove prethodno datu saglasnost.Zahtev se može podneti putem korisničke podrške ili na [email protected].Kompanija odgovara na zahteve u roku predviđenom važećim propisima.Korisnik takođe ima pravo da podnese pritužbu nadležnom organu za zaštitu podataka o ličnosti u Republici Srbiji:Poverenik za informacije od javnog značaja i zaštitu podataka o ličnosti
Bulevar kralja Aleksandra 15, 11000 Beograd
www.poverenik.rs7. Cookies i slične tehnologijeVeb-sajt može koristiti cookies, a aplikacija slične tehnologije i identifikatore uređaja.Koristimo ih za:* neophodno funkcionisanje Servisa;
* čuvanje podešavanja;
* analizu korišćenja Servisa;
* marketing i personalizaciju, kada je data saglasnost.Korisnik može upravljati cookies podešavanjima putem svog pregledača i dostupnih podešavanja Servisa.8. Bezbednost podatakaKompanija primenjuje odgovarajuće tehničke i organizacione mere za zaštitu ličnih podataka od neovlašćenog pristupa, gubitka, izmene ili uništenja.U slučaju povrede ličnih podataka, Kompanija postupa u skladu sa obavezama propisanim važećim zakonodavstvom.9. MaloletniciServis nije namenjen licima mlađim od 18 godina. Kompanija ne prikuplja svesno lične podatke maloletnih lica.Ako saznamo da je maloletno lice otvorilo nalog, preduzećemo odgovarajuće mere za brisanje naloga i podataka, u skladu sa zakonom.10. Izmene PolitikeKompanija može povremeno menjati ovu Politiku.O bitnim izmenama Korisnici će biti obavešteni putem Servisa, e-maila i/ili veb-sajta najmanje 14 dana pre stupanja izmena na snagu.Nastavak korišćenja Servisa nakon stupanja izmena na snagu predstavlja prihvatanje nove verzije Politike, u meri dozvoljenoj važećim propisima.11. KontaktZa pitanja, zahteve ili ostvarivanje prava u vezi sa obradom ličnih podataka:KIKI DROP DOO
IVE ANDRIĆA 20, 26101 Pančevo, Srbija
E-mail: [email protected]

Spisak zabranjenih predmeta1. Opšte odredbeOvaj Spisak određuje predmete čija je dostava putem Servisa Kiki zabranjena ili ograničena.Prilikom kreiranja Porudžbine, Pošiljalac potvrđuje da Pošiljka ne sadrži zabranjene predmete i da ispunjava navedena ograničenja.Kompanija i Kurir imaju pravo da odbiju ili prekinu dostavu ako se utvrdi da Pošiljka sadrži zabranjene ili ograničene predmete.2. Kategorija A — potpuno zabranjeni predmetiPutem Servisa nije dozvoljena dostava sledećih predmeta:* oružje, municija i delovi ili pribor za oružje;
* eksplozivne materije, pirotehnika i sredstva za iniciranje;
* lako zapaljive materije, komprimovani i tečni gasovi;
* toksične, radioaktivne, korozivne i druge opasne materije;
* narkotička i psihotropna sredstva i njihovi prekursori;
* lekovi i druge supstance čiji je promet zakonom posebno ograničen ili zabranjen;
* falsifikovana ili nezakonito stečena roba;
* predmeti kulturnog i istorijskog nasleđa bez odgovarajuće dozvole;
* materijali čija je distribucija zabranjena zakonom;
* žive životinje i insekti;
* ljudski ili životinjski posmrtni ostaci;
* biološki uzorci bez odgovarajuće ambalaže i dokumentacije;
* zaštićene biljke, životinje i semenski materijal čiji je promet ograničen;
* gotov novac, hartije od vrednosti i bankarske kartice;
* plemeniti metali, nakit, dragulji i poludrago kamenje;
* originalni pasoši, lične karte, vozačke dozvole i drugi dokumenti od posebne vrednosti;
* dokumenti koji sadrže državnu tajnu ili oznaku poverljivosti;
* drugi predmeti čiji su promet ili dostava zabranjeni zakonima Republike Srbije.3. Kategorija B — ograničeni predmetiDostava sledećih predmeta moguća je samo uz prethodno odobrenje Kompanije i uz ispunjavanje dodatnih uslova:* alkoholna pića — samo u fabrički zapečaćenoj ambalaži i uz proveru punoletstva Primaoca;
* duvanski i nikotinski proizvodi — uz proveru punoletstva Primaoca;
* lekovi bez recepta — u fabričkoj ambalaži i u količinama za ličnu upotrebu;
* kvarljivi proizvodi i gotova hrana — uz odgovarajuću zaštitnu ili termo ambalažu;
* lomljivi predmeti — samo uz odgovarajuće pakovanje i jasno označavanje „LOMLJIVO“ („FRAGILE“).Lekovi na recept i proizvodi koji zahtevaju poseban temperaturni režim nisu dozvoljeni bez prethodnog odobrenja i odgovarajućih uslova za transport.Dostava alkohola, duvanskih i nikotinskih proizvoda maloletnim licima je zabranjena.Kompanija i Kurir ne snose odgovornost za oštećenje lomljivih predmeta koji nisu adekvatno upakovani.4. Vrednost, težina i dimenzijePo vrednosti:* predmeti vrednosti veće od 300 EUR u RSD protivvrednosti nisu dozvoljeni;
* predmeti vrednosti od 100 do 300 EUR zahtevaju prijavu vrednosti prilikom kreiranja Porudžbine;
* za predmete do 100 EUR prijava vrednosti nije obavezna.Bez prijavljene vrednosti, odgovornost za Pošiljku ograničena je na 100 EUR, u skladu sa Uslovima korišćenja.Po težini i dimenzijama:* maksimalna težina Pošiljke: 10 kg;
* maksimalne dimenzije: 40 × 40 × 30 cm, odnosno dimenzije koje odgovaraju standardnoj kurirskoj torbi.Pošiljke koje prelaze navedena ograničenja neće biti prihvaćene.Komercijalne pošiljke i veće količine istovrsne robe dozvoljene su samo uz prethodno odobrenje Kompanije i u okviru B2B saradnje.5. Posledice kršenjaAko se zabranjeni ili ograničeni predmet otkrije pre preuzimanja, Kurir može odbiti Pošiljku, a Porudžbina može biti otkazana uz primenu odgovarajuće naknade za otkazivanje.Ako se takav predmet otkrije nakon preuzimanja, dostava može biti prekinuta, a Pošiljka vraćena Pošiljaocu uz naplatu troškova povratne dostave.U slučaju predmeta čiji je promet zabranjen zakonom, Kompanija može Pošiljku predati nadležnim organima i dostaviti im relevantne informacije.Kod ponovljenih ili ozbiljnih kršenja, Kompanija može ograničiti ili blokirati korisnički nalog.Kompanija ne snosi odgovornost za gubitak, oštećenje ili zaplenu zabranjenih predmeta.Korisnik je odgovoran za štetu, troškove i druge posledice nastale zbog pokušaja slanja zabranjenih predmeta, uključujući troškove vraćanja, čuvanja i druge dokumentovane troškove.Slanje predmeta čiji je promet zakonom zabranjen može predstavljati osnov za krivičnu ili prekršajnu odgovornost Korisnika.6. Izmene SpiskaKompanija može menjati i dopunjavati ovaj Spisak zbog promena zakonodavstva, operativnih potreba ili drugih okolnosti.O bitnim izmenama Korisnici će biti obavešteni u skladu sa Uslovima korišćenja Servisa.7. KontaktAko niste sigurni da li je određeni predmet dozvoljen za dostavu, kontaktirajte korisničku podršku pre kreiranja Porudžbine:U aplikaciji: odeljak „Podrška“
E-mail: [email protected]
Radno vreme: 09:00–22:00, po beogradskom vremenuKIKI DROP DOO
IVE ANDRIĆA 20, 26101 Pančevo, Srbija
PIB: 115780627
MB: 22315196

Terms of UseKIKI DROP DOO
IVE ANDRIĆA 20, 26101 Pančevo, Serbia
PIB: 115780627
MB: 223151961. General ProvisionsThese Terms of Use (“Terms”) govern the use of the Kiki service (“Service”) and the relationship between KIKI DROP DOO (“Company”) and users of the Service (“User”).Service means the application and other digital services provided by the Company that enable the organization of deliveries between Users and Couriers.User means a natural or legal person using the Service.
Sender means a User who creates an Order.
Recipient means the person designated to receive the Shipment.
Courier means the person performing the delivery.
Order means a delivery request created through the Service.
Shipment means the item or items intended for delivery.By using the Service, the User confirms acceptance of these Terms. If the User does not agree with them, they must stop using the Service.The Company may amend these Terms. Users will be notified of material changes through the Service and/or by email at least 14 days before they take effect.2. Registration and AccountThe Service may be used by natural persons aged 18 or over and by legal entities through their authorized representatives.The User must provide accurate and complete information when registering and creating an Order.The User is responsible for the security of their account and must promptly report any suspected unauthorized access.The User may delete their account at any time. Deletion of an account does not affect obligations incurred before deletion.3. Orders and DeliveryAn Order is created through the Service and may include information about the pickup and delivery locations, Recipient, Shipment, pickup time and payment method.Delivery is available only within the service area determined by the Company in the Service.The price is automatically calculated according to the applicable rates displayed in the Service at the time the Order is created. VAT is included in the price where applicable.By confirming an Order, the User accepts the price, the information provided and the delivery terms.The Company arranges for a Courier to be found, but does not guarantee a specific Courier, means of transportation or exact arrival time. If a Courier cannot be assigned within a reasonable period, the Order may be cancelled and any applicable payment refunded.The Sender must:* be present at the pickup location;
* ensure that the Shipment is properly packaged;
* provide accurate information and instructions necessary for delivery.The Recipient must check the condition of the Shipment and its packaging upon receipt. Claims concerning visible damage should be reported at the time of delivery.If the Recipient is unavailable or refuses to accept the Shipment, it may be returned to the Sender for an additional fee according to the applicable rates. If return is not possible, the Shipment may be stored for up to 3 days, after which it may be disposed of at the Sender's expense.4. Payment and RefundsPayment may be made in cash or by payment card, depending on the options available through the Service.For card payments, the payment is charged when the Order is confirmed.A refund may be issued when:* the Order is cancelled before a Courier is assigned;
* the Order cannot be completed due to the Company's fault;
* otherwise provided by these Terms.Cancellation after a Courier has been assigned may be subject to the fees specified in Section 7.Card payment refunds are made using the original payment method within 14 business days.5. User ObligationsThe Sender is responsible for properly packaging the Shipment and for the accuracy of all information provided in the Order.Fragile Shipments must be adequately protected and marked “FRAGILE”.The User confirms that the Shipment does not contain prohibited items and that their use of the Service does not violate the laws of the Republic of Serbia or the rights of third parties.For Shipments valued at more than EUR 100 (in RSD equivalent), the User must declare the value when creating the Order.Without a declared value, liability is limited to EUR 100 (in RSD equivalent), in accordance with Section 8.6. Prohibited ItemsThe following items may not be sent:* weapons, ammunition and their components;
* explosives, flammable, toxic, corrosive and radioactive substances;
* narcotic and psychotropic substances;
* counterfeit goods and stolen property;
* live animals;
* cash, securities and bank cards;
* precious metals and jewelry;
* original identity documents and other specially protected original documents;
* other items whose shipment is prohibited by law.Alcohol, tobacco and nicotine products, prescription medicines and perishable goods without appropriate packaging may only be sent with prior approval from customer support.Restrictions may also apply to Shipments valued at more than EUR 300, weighing more than 10 kg, or exceeding the standard courier bag size of 40×40×30 cm.The Company or Courier may refuse such Shipments. If a prohibited item is discovered after pickup, the Shipment may be returned at the Sender's expense. The Company may notify the relevant authorities of unlawful items.7. CancellationThe Sender may cancel an Order through the Service:* before a Courier is assigned — no cancellation fee;
* after a Courier is assigned but before the Courier departs — 30% of the Order price;
* after the Courier has departed for the pickup location — 50% of the Order price;
* after the Shipment has been picked up — only through customer support, with the full delivery fee and return delivery fee payable.The Company may cancel an Order due to the inability to find a Courier, prohibited contents, inaccurate information, technical issues or other circumstances preventing completion. If the User is not responsible for the cancellation, the amount paid will be refunded in full.8. LiabilityWhere the Company is liable under applicable law, its liability for a Shipment is limited to:* EUR 100 (in RSD equivalent) if no value was declared;
* the declared value, but no more than EUR 300 (in RSD equivalent), where the value was declared.Compensation is limited to direct damage and the market value of the Shipment.The Company is not liable for damage caused by improper packaging, inaccurate information, prohibited items, undeclared value, the Recipient's absence or refusal to accept the Shipment, force majeure, actions of third parties or other circumstances beyond the Company's reasonable control.The Company does not guarantee an exact delivery time. Delays caused by traffic, weather conditions, actions of third parties, an incorrect address or other circumstances beyond the Company's control do not constitute grounds for liability for delay.9. ClaimsClaims concerning loss, damage or another delivery issue must be submitted within 7 calendar days from the delivery or the scheduled delivery date.A claim may be submitted through customer support in the Service or by email at [email protected].The claim should include the Order number, a description of the issue and, where necessary, photographs and documents confirming the value of the Shipment.The Company will review a complete claim within 14 business days.10. Personal DataPersonal data is processed in accordance with the Company's Privacy Policy.By using the Service, the User confirms that they have read and acknowledged the Privacy Policy.11. Intellectual PropertyThe software, design, texts, images, logos, trademarks and other content of the Service belong to the Company or are used on the basis of appropriate rights.The User is granted a limited and non-transferable right to use the Service for its intended purpose. Any other use requires the Company's prior consent.12. Final ProvisionsThese Terms are governed by the laws of the Republic of Serbia.The parties will seek to resolve disputes amicably. If this is not possible, disputes may be resolved before the competent court in accordance with the applicable laws of the Republic of Serbia.KIKI DROP DOO
IVE ANDRIĆA 20, 26101 Pančevo, Serbia
PIB: 115780627
MB: 22315196

Privacy PolicyKIKI DROP DOO
IVE ANDRIĆA 20, 26101 Pančevo, Serbia
PIB: 115780627
MB: 22315196
E-mail: [email protected]1. General ProvisionsThis Privacy Policy (“Policy”) explains which personal data KIKI DROP DOO (“Company”) collects and processes when using the Kiki application, website and other services (“Service”).Personal data is processed in accordance with the applicable laws of the Republic of Serbia, including the Personal Data Protection Act (ZZPL), as well as the GDPR where applicable.By using the Service and accepting this Policy, the User confirms that they have been informed about how their personal data is processed.2. What Data We CollectDepending on how the Service is used, we may collect:Account information* name and surname or legal entity name;
* phone number;
* email address;
* company information, where applicable.Order information* pickup and delivery addresses;
* Recipient's name and contact details;
* description, weight and category of the Shipment;
* declared value of the Shipment, where applicable;
* instructions for the Courier.Payment informationFor card payments, payment card data is processed by the payment service provider. The Company does not store complete payment card details.Technical information* IP address;
* device and operating system information;
* application version;
* Service usage data and technical errors;
* push notification token.Location dataWith the User's permission, the Service may use device location data to determine the User's current location, suggest an address, and calculate delivery distance and price. Permission can be withdrawn through the device settings.Customer support communicationsWe may retain communications with customer support to provide the Service, resolve issues and handle disputes.3. Why We Process Personal DataWe process personal data for the following purposes:* creating and managing User accounts;
* processing and fulfilling Orders;
* organizing deliveries and communicating with Users and Couriers;
* processing payments and maintaining financial records;
* providing customer support and handling claims;
* complying with legal and tax obligations;
* protecting the Service against fraud and misuse;
* improving and analyzing the Service;
* sending marketing communications where the User has given consent.Depending on the purpose, the legal basis for processing may be the performance of a contract, compliance with a legal obligation, the Company's legitimate interest, or the User's consent.Consent may be withdrawn at any time.4. Who We Share Data WithPersonal data may be shared only when necessary to provide the Service, comply with legal obligations or protect legitimate interests.Couriers receive the information necessary to complete a specific Order, including pickup and delivery details, Sender and Recipient information, and Shipment details.Payment providers process information necessary to complete card payments.Technology providers may process data for hosting, authentication, analytics, mapping services, email, SMS and push notifications.Public authorities may receive data where required by law or by a decision of a competent authority.Some data may be processed or stored outside the Republic of Serbia and the European Union. Where this occurs, appropriate safeguards required by applicable law are used.5. Data RetentionPersonal data is retained only for as long as necessary for the purposes for which it was collected or as required by law.Account data is retained while the account is active and may be anonymized after account deletion.Order and financial records may be retained for up to 10 years where required by tax and accounting regulations.Customer support communications may be retained for up to 3 years, while technical data is retained for as long as reasonably necessary for the security and operation of the Service.6. User RightsUnder applicable law, the User has the right to:* receive information about the processing of their personal data;
* request access to their personal data;
* request correction of inaccurate or incomplete data;
* request deletion of personal data where legally applicable;
* request restriction of processing;
* request data portability, where applicable;
* object to certain types of processing, including direct marketing;
* withdraw previously given consent.Requests may be submitted through customer support or by email at [email protected].The Company will respond to requests within the period required by applicable law.The User also has the right to lodge a complaint with the competent data protection authority in the Republic of Serbia:Commissioner for Information of Public Importance and Personal Data Protection
Bulevar kralja Aleksandra 15, 11000 Belgrade, Serbia
www.poverenik.rs7. Cookies and Similar TechnologiesThe website may use cookies, while the application may use similar technologies and device identifiers.They may be used for:* essential Service functionality;
* storing preferences;
* analyzing Service usage;
* marketing and personalization where consent has been provided.Users can manage cookie settings through their browser and available Service settings.8. Data SecurityThe Company applies appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration or destruction.In the event of a personal data breach, the Company will act in accordance with its obligations under applicable law.9. ChildrenThe Service is not intended for persons under 18 years of age. The Company does not knowingly collect personal data from minors.If we become aware that a minor has created an account, we will take appropriate measures to delete the account and personal data in accordance with applicable law.10. Changes to this PolicyThe Company may update this Policy from time to time.Users will be notified of material changes through the Service, by email and/or on the website at least 14 days before the changes take effect.Continued use of the Service after the changes take effect constitutes acceptance of the updated Policy to the extent permitted by applicable law.11. ContactFor questions, requests or to exercise your rights regarding personal data processing, please contact:KIKI DROP DOO
IVE ANDRIĆA 20, 26101 Pančevo, Serbia
E-mail: [email protected]

List of Prohibited Items1. General ProvisionsThis List defines the items whose delivery through the Kiki Service is prohibited or restricted.When placing an Order, the Sender confirms that the Shipment does not contain prohibited items and complies with the applicable restrictions.The Company and the Courier have the right to refuse or stop delivery if it is determined that the Shipment contains prohibited or restricted items.2. Category A — Fully Prohibited ItemsThe following items are not permitted for delivery through the Service:* weapons, ammunition, and weapon parts or accessories;
* explosives, pyrotechnics, and initiating devices;
* highly flammable substances, compressed and liquefied gases;
* toxic, radioactive, corrosive and other hazardous substances;
* narcotic and psychotropic substances and their precursors;
* medicines and other substances whose circulation is specially restricted or prohibited by law;
* counterfeit or unlawfully acquired goods;
* cultural and historical heritage items without the appropriate permit;
* materials whose distribution is prohibited by law;
* live animals and insects;
* human or animal remains;
* biological samples without appropriate packaging and documentation;
* protected plants, animals and seed materials whose circulation is restricted;
* cash, securities and bank cards;
* precious metals, jewelry, gemstones and semi-precious stones;
* original passports, identity cards, driving licences and other documents of special value;
* documents containing state secrets or marked as confidential;
* other items whose circulation or delivery is prohibited by the laws of the Republic of Serbia.3. Category B — Restricted ItemsDelivery of the following items is possible only with the prior approval of the Company and subject to additional requirements:* alcoholic beverages — only in factory-sealed packaging and subject to verification that the Recipient is of legal age;
* tobacco and nicotine products — subject to verification that the Recipient is of legal age;
* over-the-counter medicines — in factory packaging and in quantities intended for personal use;
* perishable products and prepared food — with appropriate protective or temperature-controlled packaging;
* fragile items — only with appropriate packaging and clear “FRAGILE” (“LOMLJIVO”) labeling.Prescription medicines and products requiring special temperature conditions are not permitted without prior approval and appropriate transport conditions.Delivery of alcohol, tobacco and nicotine products to minors is prohibited.The Company and the Courier are not liable for damage to fragile items that have not been adequately packaged.4. Value, Weight and DimensionsBy value:* items valued at more than EUR 300 in RSD equivalent are not permitted;
* items valued between EUR 100 and EUR 300 require a value declaration when placing the Order;
* for items valued up to EUR 100, a value declaration is not mandatory.Without a declared value, liability for the Shipment is limited to EUR 100, in accordance with the Terms of Service.By weight and dimensions:* maximum Shipment weight: 10 kg;
* maximum dimensions: 40 × 40 × 30 cm, or dimensions corresponding to a standard courier bag.Shipments exceeding these limits will not be accepted.Commercial shipments and larger quantities of identical goods are permitted only with the prior approval of the Company and within the framework of B2B cooperation.5. Consequences of ViolationsIf a prohibited or restricted item is discovered before acceptance, the Courier may refuse the Shipment, and the Order may be cancelled with the applicable cancellation fee.If such an item is discovered after acceptance, delivery may be stopped and the Shipment returned to the Sender, with the cost of return delivery charged to the Sender.In the case of items whose circulation is prohibited by law, the Company may hand the Shipment over to the competent authorities and provide them with relevant information.In the event of repeated or serious violations, the Company may restrict or block the User's account.The Company is not liable for the loss, damage or seizure of prohibited items.The User is responsible for any damage, costs and other consequences arising from an attempt to send prohibited items, including return, storage and other documented costs.Sending items whose circulation is prohibited by law may result in criminal or administrative liability of the User.6. Amendments to the ListThe Company may amend and supplement this List due to changes in legislation, operational needs or other circumstances.Users will be notified of material changes in accordance with the Terms of Service.7. ContactIf you are unsure whether a particular item is permitted for delivery, contact Customer Support before placing an Order:In the App: “Support” section
Email: [email protected]
Support hours: 09:00–22:00, Belgrade timeKIKI DROP DOO
Ive Andrića 20, 26101 Pančevo, Serbia
PIB: 115780627
MB: 22315196

Courier Privacy NoticeKIKI DROP DOO
operating the Kiki delivery service
Ive Andrića 20, 26101 Pančevo, Serbia · Reg. No. 22315196 · Tax ID (PIB) 115780627 · [email protected]Courier Privacy NoticeInformation on the processing of personal data of courier applicants and couriersThis notice explains how KIKI DROP DOO (the “Company”, “we”) collects and uses the personal data of individuals who apply to work as couriers and of engaged couriers. Processing is carried out in accordance with the Personal Data Protection Act of the Republic of Serbia (“ZZPL”) and, where applicable to EU residents, the EU General Data Protection Regulation (“GDPR”).1. Who is responsible for your dataThe data controller is KIKI DROP DOO, Ive Andrića 20, 26101 Pančevo, Serbia, Registration No. 22315196, Tax ID (PIB) 115780627. For any question about this notice or your data, contact us at [email protected].2. What data we process• Identity and contact data – name, date of birth, nationality, address, phone, email;
• Identity and eligibility documents – ID or passport, right-to-work or residence permit, and driving licence where relevant;
• Vehicle information, where relevant to the courier role;
• Bank and payment details, for the payment of courier fees;
• Verification data – the results of checks confirming your identity and eligibility to work;
• Consent records – which statements you accepted, together with the date, time, your name and technical details of your device/connection (see Section 7);
• If you are engaged – geolocation during working sessions, delivery and performance records, and communications with support.3. Why we process it and on what legal basis• To assess your application and take steps before entering a contract – pre-contractual steps taken at your request;
• To enter into and perform the courier agreement, including payment – performance of a contract;
• To verify your identity and eligibility to work, and to prevent fraud and ensure safety – legal obligation, our legitimate interests, and your consent where required;
• To comply with tax, accounting and other legal obligations – compliance with a legal obligation;
• For optional purposes (e.g. keeping your details on file for future opportunities if you are not engaged) – your consent.4. Who we share it withYour data may be shared with payment and technology providers acting on our behalf under data-processing agreements, and with competent Serbian authorities where required by law. Some data may be stored on providers’ servers located outside Serbia and the EU; where this happens, we apply appropriate safeguards (an adequacy decision or Standard Contractual Clauses). We do not sell your personal data.5. How long we keep itApplication data of applicants who are not engaged is kept for up to 12 months and then deleted or anonymised, unless you have consented to a longer period. Data relating to engaged couriers is kept for the duration of the relationship and for the periods required by tax and accounting law (financial records: at least 10 years).6. Your rightsYou have the right to access, rectify, erase, restrict and object to the processing of your data, the right to data portability, and the right to withdraw any consent at any time. Withdrawing consent does not affect processing carried out before the withdrawal. To exercise any of these rights, contact [email protected].You also have the right to lodge a complaint with the supervisory authority:Commissioner for Information of Public Importance and Personal Data Protection (Poverenik)
Bulevar kralja Aleksandra 15, 11000 Belgrade, Serbia
[email protected]
www.poverenik.rs7. How you give consent electronicallyWhere consent is required, you give it electronically in our online form. Before submitting, you are asked to confirm the following statements by ticking the box next to each:8. I consent to the processing of my personal data as described in this Privacy Notice.9. I agree to the Courier Agreement.10. I confirm that the information I have provided is accurate and complete.11. I consent to the verification of my documents.When you tick the boxes and submit the form, we record your consent together with your name, the date and time, the statements you accepted, and technical information about your submission (such as IP address and device/browser data). This record is kept as evidence that consent was given and can be provided to you on request. Ticking a box and submitting the form has the same legal effect as a handwritten signature.Note: You may give or withhold each consent freely. Some consents are necessary in order to be engaged as a courier; optional purposes are identified in Section 3. You can withdraw any consent at any time by contacting [email protected].12. Changes to this noticeWe may update this notice from time to time. The current version is always available on our website, with the “Last updated” date shown at the top.Published on 12 August 2026. Version 1.0.2.